QRServe
A café in Rajkot needs an order and restaurant management app designed for their business. They require an order management app for staff to view incoming orders and for customers to place orders through QR code scanning. The orders should then be visible in a waiter app. Additionally, they need a restaurant management app, allowing the owner to track café sales and view a summary on a dashboard.
Duration
3 Weeks
Service
Web Design
Category
Restaurant and Order Management system
Tool
Figma
Client Meetings
After Client meeting here are the pointer What client wants
Client Requirements
Customer Facing AppScan a QRLoad the menu in mobileOrder food from the appGenerate bill, payment option will not be included in this appOption to rate a dish Staff Facing AppShould be able to view the order per tableStaff can edit the orderMark as paid once the customer pay the billOwner Facing Web AppDashboard - with daily , weekly, monthly, yearly and specific day filterstotal orderstotal income from the ordersmost ordered food items5 star dishesOption to add/update/delete the menu details.Customer Details - Name, Number
Understanding the Problem
Overall Project Objective
To create a seamless and efficient digital ordering and management system for restaurants, improving customer satisfaction and operational efficiency.
Customer-Facing App Objectives
To provide a user-friendly platform for customers to browse menus, place orders, and receive digital receipts.
To enhance the customer dining experience by offering a contactless and convenient ordering method.
Staff-Facing App Objectives
To streamline order management processes for restaurant staff.
To improve order accuracy and reduce wait times for customers.
To provide real-time order updates to kitchen staff.
Owner-Facing Dashboard Objectives
To offer restaurant owners valuable insights into sales performance, customer behaviour, and menu popularity.
To enable efficient menu management and updates.
Competitive Analysis
User Research
Expectation and Pain Points
Restaurant Owners and Managers
Pain Points:
Difficulty in tracking sales and inventory.
Lack of customer insights for improving menu and service.
HardCopy - Menu updation - reprinting process.
Expectations:
Real-time orders and performance analytics.
Improved customer satisfaction through improving menu and service.
Quick menu updation.
Restaurant Staff
Pain Points:
Long wait times for customers due to manual order taking.
Difficulty in managing multiple orders simultaneously.
Miscommunication between kitchen and service staff.
Expectations:
Faster order taking and processing.
Clear and easy-to-use interface for managing orders.
Real-time order updates.
Reduce error in taking order.
Customers
Pain Points:
Long wait times for service.
Difficulty in placing orders, especially during peak hours.
sometimes calling waiter is difficult.
Expectations:
Quick and efficient service.
Easy-to-use ordering process.
Clear and detailed order information.
Excellent customer service.
User Flow
Information Architecture
Few Hi - Fi Designs
