Restaurant and Order Management system

QRServe

Project : Freelance

Duration: 3 Weeks

Work

About

Introduction

A café in Rajkot needs an order and restaurant management app designed for their business. They require an order management app for staff to view incoming orders and for customers to place orders through QR code scanning.


The orders should then be visible in a waiter app. Additionally, they need a restaurant management app, allowing the owner to track café sales and view a summary on a dashboard.

Role

UI/UX Designer

Client Meeting

After Client meeting here are the pointer What client wants

Client Requirements

Customer Facing App

Scan a QR

Load the menu in mobile

Order food from the app

Generate bill, payment option will not be included in this app

Option to rate a dish


Staff Facing App

Should be able to view the order per table

Staff can edit the order

Mark as paid once the customer pay the bill


Owner Facing Web App

Dashboard - with daily , weekly, monthly, yearly and specific day filters

total orders

total income from the orders

most ordered food items

5 star dishes

Option to add/update/delete the menu details.

Customer Details - Name, Number

Waiter Information Architecture

Owner Information Architecture

Few Hi - Fi Designs

Customer

Waiter

Owner

Understanding the Problem

Overall Project Objective

To create a seamless and efficient digital ordering and management system for restaurants, improving customer satisfaction and operational efficiency.


Customer-Facing App Objectives

To provide a user-friendly platform for customers to browse menus, place orders, and receive digital receipts.

To enhance the customer dining experience by offering a contactless and convenient ordering method.


Staff-Facing App Objectives

To streamline order management processes for restaurant staff.

To improve order accuracy and reduce wait times for customers.

To provide real-time order updates to kitchen staff.


Owner-Facing Dashboard Objectives

To offer restaurant owners valuable insights into sales performance, customer behaviour, and menu popularity.

To enable efficient menu management and updates.

Overall Project Objective

To create a seamless and efficient digital ordering and management system for restaurants, improving customer satisfaction and operational efficiency.


Customer-Facing App Objectives

To provide a user-friendly platform for customers to browse menus, place orders, and receive digital receipts.

To enhance the customer dining experience by offering a contactless and convenient ordering method.


Staff-Facing App Objectives

To streamline order management processes for restaurant staff.

To improve order accuracy and reduce wait times for customers.

To provide real-time order updates to kitchen staff.


Owner-Facing Dashboard Objectives

To offer restaurant owners valuable insights into sales performance, customer behaviour, and menu popularity.

To enable efficient menu management and updates.

Overall Project Objective

To create a seamless and efficient digital ordering and management system for restaurants, improving customer satisfaction and operational efficiency.


Customer-Facing App Objectives

To provide a user-friendly platform for customers to browse menus, place orders, and receive digital receipts.

To enhance the customer dining experience by offering a contactless and convenient ordering method.


Staff-Facing App Objectives

To streamline order management processes for restaurant staff.

To improve order accuracy and reduce wait times for customers.

To provide real-time order updates to kitchen staff.


Owner-Facing Dashboard Objectives

To offer restaurant owners valuable insights into sales performance, customer behaviour, and menu popularity.

To enable efficient menu management and updates.

Comfortable with using mobile and laptop devices.

Age - 15 - 60

Comfortable with using mobile and laptop devices.

Age - 15 - 60

Comfortable with using mobile and laptop devices.

Age - 15 - 60

Target Audience

Competitive Analysis

User Research

Expectation and Pain Points

Restaurant Owners and Managers

Pain Points:

Difficulty in tracking sales and inventory.

Lack of customer insights for improving menu and service.

HardCopy - Menu updation - reprinting process.

Expectations:

Real-time orders and performance analytics.

Improved customer satisfaction through improving menu and service.

Quick menu updation.


Restaurant Staff

Pain Points:

Long wait times for customers due to manual order taking.

Difficulty in managing multiple orders simultaneously.

Miscommunication between kitchen and service staff.

Expectations:

Faster order taking and processing.

Clear and easy-to-use interface for managing orders.

Real-time order updates.

Reduce error in taking order.


Customers

Pain Points:

Long wait times for service.

Difficulty in placing orders, especially during peak hours.

sometimes calling waiter is difficult.

Expectations:

Quick and efficient service.

Easy-to-use ordering process.

Clear and detailed order information.

Excellent customer service.

Restaurant Owners and Managers

Pain Points:

Difficulty in tracking sales and inventory.

Lack of customer insights for improving menu and service.

HardCopy - Menu updation - reprinting process.

Expectations:

Real-time orders and performance analytics.

Improved customer satisfaction through improving menu and service.

Quick menu updation.


Restaurant Staff

Pain Points:

Long wait times for customers due to manual order taking.

Difficulty in managing multiple orders simultaneously.

Miscommunication between kitchen and service staff.

Expectations:

Faster order taking and processing.

Clear and easy-to-use interface for managing orders.

Real-time order updates.

Reduce error in taking order.


Customers

Pain Points:

Long wait times for service.

Difficulty in placing orders, especially during peak hours.

sometimes calling waiter is difficult.

Expectations:

Quick and efficient service.

Easy-to-use ordering process.

Clear and detailed order information.

Excellent customer service.

Restaurant Owners and Managers

Pain Points:

Difficulty in tracking sales and inventory.

Lack of customer insights for improving menu and service.

HardCopy - Menu updation - reprinting process.

Expectations:

Real-time orders and performance analytics.

Improved customer satisfaction through improving menu and service.

Quick menu updation.


Restaurant Staff

Pain Points:

Long wait times for customers due to manual order taking.

Difficulty in managing multiple orders simultaneously.

Miscommunication between kitchen and service staff.

Expectations:

Faster order taking and processing.

Clear and easy-to-use interface for managing orders.

Real-time order updates.

Reduce error in taking order.


Customers

Pain Points:

Long wait times for service.

Difficulty in placing orders, especially during peak hours.

sometimes calling waiter is difficult.

Expectations:

Quick and efficient service.

Easy-to-use ordering process.

Clear and detailed order information.

Excellent customer service.

User Flow

Waiter User Flow

Customer User Flow

Owner User Flow

Information Architecture

Customer Information Architecture

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